Business telephony for small and mid-sized organisations. Stable, reliable and ready to grow.
Avaya IP Office combines telephony, mobility and call handling in one business communication system.
It runs on-premises, in the cloud or in a hybrid model – ideal for companies that want predictable communication without unnecessary complexity.
What is Avaya IP Office
A communication platform for offices, sales teams, support departments and multi-site companies.
IP Office combines business telephony, mobility and basic contact-centre functions in one manageable communication platform designed for small and mid-sized organisations.
Key capabilities include:
- full-featured IP-PBX,
- queues, IVR, routing, recordings,
- desktop and mobile softphones,
- video and messaging tools,
- compatibility with Avaya devices.
Features that make a difference
Advanced business telephony
Internal numbers, queues, IVR, call groups, recordings — out of the box.
Remote & hybrid work
The Avaya Workplace app gives users one business number on PC and smartphone.
Call handling for SMB
Basic call centre scenarios for teams that need structured routing and queue management.
Deployment models of Avaya IP Office
IP Office is flexible by design. You can start with a single-site, on-premises installation and grow into a multi-location setup without changing the system. Each deployment model delivers the same experience — the difference lies in where the server runs and how you want to manage your resources.
On-Premise
Full control and predictable performance
Ideal for organisations that prefer to keep the PBX inside their own infrastructure.
This model is chosen by legal firms, production plants, IT companies and any business with strict security requirements.
- infrastructure stays under your management,
- local integrations work natively,
- low latency and maximum reliability.
Cloud
When you want speed and scalability
A cloud deployment removes the need for servers or hardware on site.
If your team is distributed or growing quickly, this model fits naturally.
- great for multi-branch organisations,
- no physical infrastructure to maintain,
- automatic updates,
- OPEX model – pay for what you use.
Perfect for hybrid teams mixing desk phones with mobile apps.
Hybrid
The most popular choice
The PBX stays on-premises, while mobile apps, softphones and video meetings run in the cloud.
A neat combination for companies with both on-site and remote workers.
- one central PBX for all locations,
- cloud handles mobility and collaboration,
- identical experience on desk phones and mobile devices.
Integrations – IP Office works with the tools you already use
One of the biggest advantages of IP Office is its openness.
You don’t need to rebuild your tech stack – the system integrates smoothly with Microsoft Teams, CRM platforms, hotel PMS, production alarms and even Zoom Phone compatible hardware.
Microsoft Teams
Companies often choose Teams for collaboration and Avaya for reliable calling.
IP Office bridges both environments:
- Avaya numbers inside the Teams interface,
- Direct Routing via SBC,
- full Avaya telephony preserved,
- hybrid scenarios (office → Avaya, remote → Teams).
Zoom Phone (hardware compatibility)
While IP Office itself does not integrate with Zoom Phone, Avaya J-Series desk phones are Zoom Phone–certified.
This matters when companies:
- migrate to Zoom Phone but want to keep their existing phones,
- mix Teams and Zoom environments,
- prefer long service life for their devices.
Industry-specific integrations
Common scenarios include:
- hotel PMS (room status, billing, services),
- industrial alarm systems (DECT + SOS buttons),
- CRM integration for sales teams,
- paging and PA systems for large sites.
Devices that simply work
IP Office integrates with both Avaya-native devices and certified third-party endpoints, ensuring every role gets the right handset – from office desks to industrial and ATEX environments.
J-Series desk phones
- for basic desks,
- for reception and operational teams,
- for intensive, multi-line work.
Practical, fast, reliable.
Vantage smart-desk devices
Touchscreen devices combining telephony, apps and video meetings – ideal for reception desks and managerial roles.
Certified DECT Endpoints and wireless handsets
For environments where people move:
- production halls, warehouses, hospitals.
- Includes rugged and ATEX-certified models with SOS/alarm features.
Conference devices
- clear audio, simple workflow, easy deployment.
Why organisations choose IP Office
In a world shifting to cloud-only solutions, IP Office offers something rare: peace of mind.
You modernise at your own pace while keeping the parts of your communication that already work well.
Companies stay with IP Office because it is:
- stable and predictable,
- low-latency and reliable,
- friendly for hybrid work,
- compatible with long-lived hardware,
- easy to manage and scale.
It’s a platform companies continue to rely on because it remains stable, flexible and predictable over time.
Avaya Support in Poland – Only with AllVoice
We’re the only technology partner in Poland offering comprehensive support for Avaya solutions – both the latest platforms and legacy systems.
What we offer:
- 24/7 helpdesk with direct access to certified Avaya engineers
- Proactive monitoring, patch management and documentation
- Legacy system audits – Aura, IP Office, CS1000, AES
- We take over environments from other integrators
- SLA response times: 2h (critical), 4h (urgent), 24h (standard)
- Dedicated technical account managers and onboarding
Got an Avaya that’s 3 years old?
Or 13?
We know how to support it, upgrade it – or migrate it painlessly.
We have worked with IP Office for over a decade – across every version and every deployment scenario.
We adapt the platform to real business requirements instead of forcing unnecessary changes.
Ready to talk?
Or prefer to explore first?
We’re here when you’re ready.
Whether you want to dive deep into your current setup or just understand what’s possible – let’s start from where you are.
Sometimes a 10-minute chat clears up more than a month of online research.
You don’t need to buy anything to ask a question.