Optimal Accessibility – Putting You Ahead of the Competition

With Avaya IP Office Contact Center, you can integrate voice, email, and web chat channels, and proactively manage the entire customer interaction lifecycle. Your business can begin at its own pace with one channel such as voice, for example, and add other channels such as e-mail as your objectives evolve.

IPOCC is a true end-to-end solution for businesses that want to differentiate their services from the competition, achieve better customer segmentation, and increase the value of each customer relationship. This can translate into more satisfied customers and a more profitable business.

‘’Our Avaya solution provides agents with so much of the required customer data that we no longer have to waste time asking callers for it.’’

Mike Blake,
Home Emergency Director, CET

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All-in-one Customer Service Solution

Enables delivery of consistent, personalized service to customers across multiple media channels and locations

Supervisor and Agent Desktop Interfaces

Easy-to-use supervisor and agent desktop interfaces foster fast end user adoption. Quickly make changes to agents, groups, topics and profiles using the web administration tool

Evolves with

Start with voice, and add multimedia channels without hardware

Efficient implementation without interference

Simplicity extends to installation, where skilled, certified Avaya Partners can deliver customer centric configurations rapidly. Standard configurations provided in IPOCC can be up and running in a few days.

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