Services – comprehensive telephony management
We take care of your business telephony – from configuration to 24/7 monitoring.
Your telephony and contact center should never stop working. We make sure every call, connection, and integration runs smoothly while you stay focused on your business.
Trusted multi-vendor partner for Mitel, Avaya, Zoom, Microsoft Teams, Spectralink and Conpeek.
Who is this service for?
Comprehensive telephony management tailored to every type of organization.
Companies of all sizes – from small teams to large enterprises. Whether you manage one office or multiple locations, we ensure your entire telephony environment stays consistent and reliable.
Regulated industries – for finance, insurance, healthcare and public administration, where compliance, data protection and uptime are essential.
Operational sectors – for industries like manufacturing, logistics and hospitality, where fast internal communication and mobile connectivity are critical.
Problems we solve
Why do companies choose outsourced telephony management?
Too many vendors, too little time
Managing multiple systems and support contracts is complex. With AllVoice, you get one point of contact for Mitel, Avaya, Zoom, Teams, Spectralink and Conpeek.
Limited IT resources
Your IT team can focus on strategic projects while we handle day-to-day maintenance, troubleshooting and updates across your UC and Contact Center systems.
High legacy costs
Outdated PBX and on-prem systems generate unnecessary expenses. We migrate you to flexible cloud or hybrid architectures that reduce costs and increase uptime.
Compliance and audit pressure
We help organizations meet strict requirements such as GDPR, MiFID II and DORA, providing full documentation and audit-ready reporting.
Lack of visibility
Without real-time monitoring, issues go unnoticed. We deliver SLA reports, KPI dashboards and proactive alerts — integrated with your ITSM or Service Desk tools.
Downtime risk
Every minute of disruption impacts revenue and reputation. Our predictive monitoring detects irregularities before they become incidents.
Business telephony that always works – and we handle the rest.
What is the service?
AllVoice provides complete, ongoing management of your company’s telephony and collaboration systems.
We monitor, maintain and optimize your UC and Contact Center platforms so that every device, extension and integration performs flawlessly — every hour, every day.
24/7 monitoring
Dedicated helpdesk
Regular updates and patching
Expert consulting and vendor coordination
We work seamlessly across multi-vendor environments
Scope of management
Comprehensive, proactive support for your entire telephony ecosystem.
VoIP and Contact Center monitoring
Continuous supervision of PBX, UCaaS and hybrid environments with real-time alerts, performance tracking and early issue detection.
Helpdesk (Level I & II)
Fast and structured user support. We handle incidents from basic configuration problems to advanced integration issues across UC and CC platforms.
Vendor communication
We take over direct contact with manufacturers such as Mitel, Avaya, Zoom, Microsoft and Spectralink, saving your IT team hours of coordination.
Updates and patch management
Regular maintenance to keep systems secure, compliant and up to date with the latest software versions.
SLA and KPI reporting
Monthly performance reports with response times, uptime, incident counts and efficiency indicators — ready to include in IT or management presentations.
User training
Short, practical training sessions that help employees use communication tools effectively and reduce support tickets.
On-site engineer
Available for deployments, audits and larger infrastructure changes.
Strategic consulting
Guidance on system architecture (on-prem, cloud or hybrid), integrations with CRM/ERP and long-term communication planning.
Support packages
Choose the level of support that fits your organization.
AllVoice offers flexible service packages to match your company’s size, structure and internal IT capabilities. From essential monitoring to fully managed operations — you decide how much responsibility we take on.
| Functions | Basic | Standard | Premium | Custom |
|---|---|---|---|---|
| System monitoring | ✔ | ✔ | ✔ | ✔ |
| Helpdesk (business hours) | ✔ | ✔ | ✔ | ✔ |
| SLA (2h/4h/24h) | – | ✔ | ✔ | ✔ |
| Reports and recommendations | – | monthly | monthly + quarterly | ✔ |
| On‑site engineer | – | – | ✔ | ✔ |
| 24/7 availability | – | – | ✔ | ✔ |
| Custom integrations | – | – | – | ✔ |
Package descriptions:
- Basic – essential coverage including system monitoring and ticket handling during business hours. Ideal for teams that keep internal IT ownership but need proactive alerts and remote diagnostics.
- Standard – our most popular package. Includes helpdesk support, SLA response times and monthly performance reports. Your IT team delegates daily incidents to us.
- Premium – full 24/7 management, on-site engineering and proactive incident
How we start
A clear process, predictable results.
Onboarding – step by step:
Response to tickets (SLA):
- 2 hours – critical incidents
- 4 hours – urgent tickets
- 24 hours – all other requests
Incidents can be reported via email, phone or the AllVoice service portal. Each ticket is categorized and prioritized according to the agreed SLA.
Reporting and value
Actionable insights that help IT and management make better decisions.
Every service level agreement is backed by data. Our reporting tools and recommendations give you full visibility into the performance and reliability of your company’s telephony infrastructure.
Why AllVoice?
One trusted partner for all your communication platforms.
List of differentiators:
Service evolution
AllVoice continuously develops its service offering to match the evolution of business communication. We combine operational expertise with emerging technologies to make telephony management more intelligent, secure and proactive.
Future directions:
Constantly improving – because your communication needs never stand still.