Mitel CX

All-in-One Platform

Mitel CX unifies multichannel communication (voice, email, chat, social media) into a single, streamlined workspace for agents and supervisors.

Real-time AI support

Equipped with generative AI, Mitel CX analyzes conversations, suggests responses, summarizes interactions, and recommends next steps – all without the need for third-party tools.

User-focused interface

Modern UI with dark mode, WCAG 2.2 compliance, and multitasking-ready design.

Business system integrations

Native connectors for Salesforce, Dynamics 365, Zendesk, ServiceNow, HubSpot, and more – ready to use out of the box.

Flexible deployment and licensing

Deploy Mitel CX on-premises, in a private or public cloud – with both CapEx and OpEx models supported. Keep your existing communication infrastructure while modernizing your contact center.

Who is Mitel CX for?

• Organizations that manage customer interactions across multiple channels and want centralized control
• Contact center teams looking for tools that support agents – not replace them
• Businesses ready to migrate from MiCC, OSCC, ECC, or Connect to Mitel CX
• IT and operations departments that need to retain control over data, numbering, and integrations – without fully switching to CCaaS

Why choose AllVoice as your implementation partner?

Expertise

We are a certified Mitel partner actively involved in the development of next-gen CX solutions.

Seamless integration

We help implement Mitel CX alongside Zoom, Microsoft Teams, CRM platforms, and industry-specific systems.

Transparent consulting

We provide ROI calculations, TCO comparisons, migration paths, and licensing models tailored to your strategy.

Local deployment & support

Our team works with organizations across Poland, delivering training, administration, and optimization of Contact Center environments.