Microsoft Teams Phone – enterprise telephony integrated with your workplace
Microsoft Teams Phone enables business calls directly from the Teams app. It removes the barrier between online meetings, chat, and the phone – everything runs in a single tool. For employees it means a simpler workday without switching between applications. For the company – central number management, data security, and lower infrastructure costs.
Why Microsoft Teams Phone?
For years, enterprise telephony relied on separate PBXs, expensive to maintain and difficult to scale. Microsoft Teams Phone moves these functions to the cloud – simpler, faster, and fully integrated with Microsoft 365.
Each employee gets one business number, available on any device: desktop, mobile, tablet, or certified IP phone. No matter the location, the number remains the same, and availability status is visible to colleagues in Teams.
Key benefits:
- Integration with Microsoft 365 – calls are synchronized with Outlook and the calendar, voicemail goes directly to the email inbox.
- Mobility – the user can take calls at the office, at home, or on the production floor, without needing an extra SIM.
- Security and compliance – built-in encryption, certified recording integrations, and regulatory compliance (GDPR, MiFID II, DORA).
- Easy management – administrators assign numbers and policies in a single panel.
- Cost optimization – internal calls are free, local PBXs are no longer required.
Deployment models
Teams Phone can be deployed in three ways. Each serves different needs – from maximum flexibility, through fast rollout, to ultimate simplicity. In every scenario, the role of the integrator is key – our experts design, configure, and maintain the environment so it runs reliably and in line with your business processes.
Direct Routing
Full flexibility and control. With certified AudioCodes SBCs, our engineers connect your existing carrier to Teams, preserve numbers, and integrate analog devices (fax, intercoms, alarms). This model is chosen by organizations that require compliance and guaranteed continuity.
Operator Connect
AllVoice advises which provider best fits your needs, supports number porting, and configures the environment in Teams Admin Center.
Microsoft Calling Plans
Numbers and minute packages directly from Microsoft. Our experts help you assess whether this model is cost-effective for your business and propose alternatives if the service is not available in your country.
In practice, many companies combine these models – AllVoice architects the solution so that telephony matches the structure and requirements of the organization
Business features
Teams Phone provides the full feature set once reserved for hardware PBXs:
Auto Attendant (IVR) – announcements and menus routing callers to the right department. Our experts design call flows to ensure customers always reach the right place.
Call Queues – sales teams or reception answer calls in order. AllVoice configures queues based on your processes so no call is lost.
Voicemail with transcription – recordings and text delivered to Outlook and Teams.
Recording and compliance – AllVoice implements certified solutions for financial, medical, and regulated industries.
Emergency calling and survivability – our engineers configure local SBAs (Survivable Branch Appliances) to ensure continuity during internet outages.
Analytics – AllVoice helps you set up call quality dashboards and SLA reports that give IT and operations real insights.
Integrations
Integration is where AllVoice brings the most value – we advise, design, and implement so that telephony is fully aligned with your business processes.
Contact Center
Integration with Genesys, NICE, Anywhere365, Zoom Contact Center, and AudioCodes Voca. Agents work in one panel, while your company gains skill-based routing, omnichannel, and advanced reporting.
CRM and sales systems
We connect Teams Phone with global CRMs (Dynamics 365, Salesforce, HubSpot, Zoho, Pipedrive, SugarCRM) and Polish systems – Livespace, Firmao, Asseco CRM, Comarch CRM. Every call is logged, giving sales teams full customer context.
ERP and business platforms
Integration with SAP, Oracle, Comarch ERP, billing, and collections systems, supporting financial and operational processes.
Helpdesk and ITSM
We connect with ServiceNow, Jira Service Management, Zendesk – turning calls into tickets and accelerating service.
HR and recruitment
Workday, SuccessFactors, eRecruiter – calls linked with HR processes for better candidate and employee handling.
Hospitality and healthcare
In hotels – integration with PMS (Opera, Protel, Hotres, Chart). In healthcare – with HIS/EMR (KS-Somed, mMedica, CGM). Reception, doctors, and staff operate in one environment.
AllVoice evaluates which integrations bring the most value to your service, sales, and operations.
Certified devices
Microsoft-certified devices support Teams Phone. AllVoice supplies, selects, and configures them for your environment:
- IP and video phones – from Yealink, Poly, AudioCodes.
- Headsets and speakerphones – Jabra, EPOS, Logitech – Teams-certified with noise cancellation.
- AudioCodes SBCs and gateways – delivered and configured by our engineers.
- Vertical solutions – Spectralink for manufacturing and healthcare, Speakerbus for trading floors.
Industry use cases
Teams Phone is reliable and secure across industries. AllVoice understands sector specifics and delivers compliant solutions.
- Finance & banking – MiFID II-compliant deployments, call recording, support for audits.
- Public administration – migration from PBXs to cloud, GDPR-compliant citizen services.
- Hospitality – PMS integration and analog phones in rooms.
- Manufacturing – Spectralink devices, SBA for continuity during outages.
- Energy – centralized telephony with IoT integration.
- Remote work – license models and security policies tailored by AllVoice.
Why AllVoice?
AllVoice combines Microsoft 365 integration expertise with deep telecom knowledge. Through our partnership with AudioCodes, we deliver both the licensing and hardware sides.
What you gain:
- The right deployment model and carrier, tailored to your needs.
- Integration of Teams Phone with CRM, Contact Center, ERP, PMS, and legacy systems.
- Certified devices and AudioCodes SBCs, delivered and configured by our experts.
- Technical support, training, and ongoing maintenance.