For banks, insurance companies, lending institutions, and fintechs

Stable communication. Regulation-compliant customer service. Audit-ready.

AllVoice supports the financial sector in implementing modern, secure, and regulation-compliant Unified Communications (UC) and Contact Center (CC) systems – with a clear division into on-premise, hybrid, and cloud-based models.

Unified Communications vs. Contact Center – key differences

UC – Unified Communications

Systems for internal communication, teamwork, and meeting organization. Includes office telephony, video conferencing, messaging, and integration with Microsoft Teams or Zoom.

Solutions:

• Microsoft Teams Phone – VoIP service integrated with Microsoft 365, enabling voice calls directly within Teams. Ideal for companies using Microsoft cloud and hybrid work models.
• Zoom – modern cloud-native VoIP telephony with integration to Zoom Meetings, smart routing, call recording, and monitoring features.
• Mitel MiVoice – advanced UC platform for on-premise and hybrid deployments, used in environments with high IT control and security requirements.
• Avaya IP Office – flexible communication system for SMEs and branch offices of large institutions, supporting telephony, video calls, and integrated team collaboration.

CC – Contact Center

Systems for multichannel customer service (phone, chat, video, social media). Enables advanced traffic management, voicebots, IVR, and call recording and analysis.

Solutions:

• Zoom Contact Center – CCaaS platform supporting customer interactions via phone, chat,,email, and video. Offers advanced routing, voicebots, interaction analysis, and CRM integration.
• Avaya Experience Platform – advanced contact center environment deployable on-prem or in the cloud. Ensures compliance, call recording, omnichannel, and high availability.
• Conpeek – flexible contact center platform developed in Poland. Offers full configuration of customer service processes, GDPR and MiFID II compliance, and integration with banking and helpdesk systems.

Choosing technology – aligning with organizational model

Not sure which solution is best? We’ll analyze your infrastructure and security policy to recommend the right option.

Critical functions in the financial sector

• Call recording compliant with MiFID II, MAR, DORA, GDPR, and internal policies
• Routing, IVR, voicebots, call queues, and automatic alerts
• Integration with CRM, helpdesk, and security tools
• Quality monitoring, recording access, and reports for compliance teams
• Support for location and safety functions (RTLS, alarms, Spectralink)
• Secure data transmission: SIP, SBC, VPN, end-to-end encryption

Hardware

AllVoice delivers complete solutions not only in software but also in hardware infrastructure. Our offering includes devices supporting communication in regulated environments – for offices, field branches, and mobile teams.

Many of these solutions – including certified IP phones, headsets, chargers, accessories, and mobile devices – are available online via AllVoice store, our business client e-commerce platform.

• Enterprise-class IP phones – from basic desk models to advanced touchscreen terminals with video call support. Compatible with Mitel, Avaya, Microsoft Teams, and Zoom Phone. Supports encrypted calls, headsets, and centralized management.
• Spectralink Versity and DECT – rugged enterprise mobile devices (WiFi, DECT) with alarm and location functions. Ideal for branches, mobile, and field employees.

Integrations and management

• UC/CC ecosystem integration – AllVoice devices are compatible with major communication platforms like Microsoft Teams, Zoom, Cisco, Avaya, Mitel, and Conpeek. Enables smooth deployment in existing IT environments.
• Centralized fleet management – using the AMIE platform and MDM/EMM integrations, it’s possible to monitor device location, technical status, software updates, and battery levels. This simplifies IT operations and supervision over distributed infrastructure.

Trading floor solutions – systems for trading teams and dealing rooms

• Speakerbus QORUS – communication platform for traders supporting turrets, soft clients, browsers, and SIP environments. Ensures compliant connectivity in on-prem or cloud models.
• Speakerbus CADENCE – modern SIP infrastructure for voice trading with high availability and low latency. Enables global voice connections, session analysis, and management.
• Speakerbus SONANCE – platform for recording, storing, and auditing calls, compliant with MiFID II, MAR, and GDPR. Enables full compliance analysis and integration with compliance tools.

These systems are used by investment banks, brokerage houses, and trading teams in the financial sector where uninterrupted availability and regulatory compliance are crucial.

Why AllVoice?