
Communication and Contact Center solutions for the financial sector
For banks, insurance companies, lending institutions, and fintechs
Stable communication. Regulation-compliant customer service. Audit-ready.
AllVoice supports the financial sector in implementing modern, secure, and regulation-compliant Unified Communications (UC) and Contact Center (CC) systems – with a clear division into on-premise, hybrid, and cloud-based models.
Who benefits from our solutions?
- Commercial and corporate banks
- Insurance companies, leasing firms
- Lending institutions, brokerage houses, fintechs
- IT, operations, compliance, and security teams
- Technology decision-makers: CTOs, CIOs, operations and contact center managers
Unified Communications vs. Contact Center – key differences
UC – Unified Communications
Systems for internal communication, teamwork, and meeting organization. Includes office telephony, video conferencing, messaging, and integration with Microsoft Teams or Zoom.
Solutions:
- Microsoft Teams Phone – VoIP service integrated with Microsoft 365, enabling voice calls directly within Teams. Ideal for companies using Microsoft cloud and hybrid work models.
- Zoom – modern cloud-native VoIP telephony with integration to Zoom Meetings, smart routing, call recording, and monitoring features.
- Mitel MiVoice – advanced UC platform for on-premise and hybrid deployments, used in environments with high IT control and security requirements.
- Avaya IP Office – flexible communication system for SMEs and branch offices of large institutions, supporting telephony, video calls, and integrated team collaboration.
CC – Contact Center
Systems for multichannel customer service (phone, chat, video, social media). Enables advanced traffic management, voicebots, IVR, and call recording and analysis.
Solutions:
- Zoom Contact Center – CCaaS platform supporting customer interactions via phone, chat,,email, and video. Offers advanced routing, voicebots, interaction analysis, and CRM integration.
- Avaya Experience Platform – advanced contact center environment deployable on-prem or in the cloud. Ensures compliance, call recording, omnichannel, and high availability.
- Conpeek – flexible contact center platform developed in Poland. Offers full configuration of customer service processes, GDPR and MiFID II compliance, and integration with banking and helpdesk systems.
Choosing technology – aligning with organizational model
Deployment model | Organization type | Example UC Solutions | Example CC solutions |
---|---|---|---|
On-premise | Highly regulated institutions with strict IT policies | Mitel MiVoice, Avaya IP Office | Avaya, Mitel, Conpeek |
Hybrid | Capital groups with extended structure | Teams Phone + SBC, Mitel with VPN | Zoom CC (VPN), Conpeek proxy |
Cloud | Fintechs, distributed organizations | Zoom Phone, Teams Phone | Zoom CC, Conpeek Cloud |
Not sure which solution is best? We’ll analyze your infrastructure and security policy to recommend the right option.
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Critical functions in the financial sector
- Call recording compliant with MiFID II, MAR, DORA, GDPR, and internal policies
- Routing, IVR, voicebots, call queues, and automatic alerts
- Integration with CRM, helpdesk, and security tools
- Quality monitoring, recording access, and reports for compliance teams
- Support for location and safety functions (RTLS, alarms, Spectralink)
- Secure data transmission: SIP, SBC, VPN, end-to-end encryption
Hardware
AllVoice delivers complete solutions not only in software but also in hardware infrastructure. Our offering includes devices supporting communication in regulated environments – for offices, field branches, and mobile teams.
Many of these solutions – including certified IP phones, headsets, chargers, accessories, and mobile devices – are available online via AllVoice store, our business client e-commerce platform.
- Enterprise-class IP phones – from basic desk models to advanced touchscreen terminals with video call support. Compatible with Mitel, Avaya, Microsoft Teams, and Zoom Phone. Supports encrypted calls, headsets, and centralized management.
- Spectralink Versity and DECT – rugged enterprise mobile devices (WiFi, DECT) with alarm and location functions. Ideal for branches, mobile, and field employees.
Integrations and management
- UC/CC ecosystem integration – AllVoice devices are compatible with major communication platforms like Microsoft Teams, Zoom, Cisco, Avaya, Mitel, and Conpeek. Enables smooth deployment in existing IT environments.
- Centralized fleet management – using the AMIE platform and MDM/EMM integrations, it’s possible to monitor device location, technical status, software updates, and battery levels. This simplifies IT operations and supervision over distributed infrastructure.
Trading floor solutions – systems for trading teams and dealing rooms
- Speakerbus QORUS – communication platform for traders supporting turrets, soft clients, browsers, and SIP environments. Ensures compliant connectivity in on-prem or cloud models.
- Speakerbus CADENCE – modern SIP infrastructure for voice trading with high availability and low latency. Enables global voice connections, session analysis, and management.
- Speakerbus SONANCE – platform for recording, storing, and auditing calls, compliant with MiFID II, MAR, and GDPR. Enables full compliance analysis and integration with compliance tools.
These systems are used by investment banks, brokerage houses, and trading teams in the financial sector where uninterrupted availability and regulatory compliance are crucial.
Why AllVoice?
Business Argument 4449_8bef1e-5b> |
What it means in practice 4449_601726-75> |
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Experience in the financial and regulated sectors 4449_d22479-6e> |
Extensive portfolio of deployments in banks, insurers, and supervised financial institutions. We understand legal requirements and operational realities. 4449_1bd400-8a> |
Compliance with GDPR, MiFID II, KNF, DORA, ISO 27001 4449_cf0fb7-1f> |
All our solutions are designed to meet legal, audit, and industry standards. We help meet regulatory obligations without impacting productivity. 4449_74f576-68> |
Deployment models: on-prem, cloud, hybrid 4449_231434-9f> |
We advise on the deployment model best suited to your IT security strategy, internal compliance, and operational needs. 4449_820391-5a> |
Integration with: Zoom, Microsoft Teams, Mitel, Avaya, Conpeek 4449_1634d1-60> |
Our communication and contact center systems are compatible with your infrastructure – ensuring business continuity and simplifying migration without full replacement. 4449_6cf85a-d9> |
Equipment and accessories at AllVoiceStore 4449_111d87-91> |
Complete hardware offering – from IP phones to accessories – all compatible with major platforms, available in one place, including online. 4449_c1903e-f1> |
End-to-end support 4449_d43aaa-c4> |
Our teams provide complete project support – from needs analysis to configuration, deployment, maintenance, monitoring, and system optimization. 4449_7d7317-2a> |
Contact us
We’ll gladly analyze your technology and operational needs. We provide consulting, solution selection, and support throughout deployment and system maintenance.
AllVoice – proven communication technologies for financial institutions.