{"id":351,"date":"2019-09-14T15:27:54","date_gmt":"2019-09-14T13:27:54","guid":{"rendered":"http:\/\/localhost\/benkie\/allvoice.pl\/?page_id=351"},"modified":"2020-01-15T09:44:21","modified_gmt":"2020-01-15T08:44:21","slug":"accs","status":"publish","type":"page","link":"https:\/\/allvoice.pl\/pl\/accs\/","title":{"rendered":"ACCS"},"content":{"rendered":"<div class=\"wp-block-cover aligncenter has-background-dim-40 has-background-dim\" style=\"background-image:url(https:\/\/allvoice.pl\/wp-content\/uploads\/avaya_photo2.jpg);background-color:#008dc3;background-position:2.4752475247524752% 46.15384615384615%\"><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading\" style=\"text-align:left\">Avaya <br>ACCS<\/h1>\n<\/div><\/div>\n\n\n\n<div class=\"my-container my-section\">\n\n\n\n<div class=\"wp-block-columns alignwide has-2-columns bigger-space is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"color:#ff0101;font-size:21px\" class=\"has-text-color\"> Idealne rozwi\u0105zanie Contact Center odpowiednie dla \u015brednich firm<\/p>\n\n\n\n<p style=\"font-size:18px\"> <strong>Avaya Contact Center Select<\/strong> jest idealnym, wielokana\u0142owym rozwi\u0105zaniem kontaktowym, kt\u00f3re umo\u017cliwia firmom popraw\u0119 jako\u015bci obs\u0142ugi klienta. Ponadto z jego pomoc\u0105 zwi\u0119kszaj warto\u015b\u0107 d\u0142ugo\u015bci \u017cycia klienta i przychody oraz przewiduj, automatyzuj i przyspieszaj interakcje z klientami, jednocze\u015bnie poprawiaj\u0105c wydajno\u015b\u0107 agent\u00f3w w celu zmniejszenia koszt\u00f3w. ACCS jest w pe\u0142ni zintegrowany z platform\u0105 Avaya IP Office.<\/p>\n\n\n\n<p style=\"font-size:18px\"> <strong>ACCS <\/strong>umo\u017cliwia u\u017cytkownikom automatyczne wybieranie numer\u00f3w do klient\u00f3w, \u0142\u0105czenie historycznych i kontekstowych informacji o klientach w czasie rzeczywistym, aby poprawi\u0107 jako\u015b\u0107 interakcji, optymalizowa\u0107 wykorzystanie agent\u00f3w i produktywno\u015b\u0107, a tak\u017ce poprawia\u0107 wydajno\u015b\u0107 superwizora w celu zapewnienia najwy\u017cszej jako\u015bci obs\u0142ugi klienta i trwa\u0142ego rozwoju firmy.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"eds-animate edsanimate-sis-hidden\" data-eds-entry-animation=\"bounceIn\" data-eds-entry-delay=\"0\" data-eds-entry-duration=\"1\" data-eds-entry-timing=\"linear\" data-eds-exit-animation=\"\" data-eds-exit-delay=\"\" data-eds-exit-duration=\"\" data-eds-exit-timing=\"\" data-eds-repeat-count=\"1\" data-eds-keep=\"yes\" data-eds-animate-on=\"scroll\" data-eds-scroll-offset=\"75\">\n\n\n\n<p style=\"color:#008dc3;font-size:26px;text-align:center\" class=\"has-text-color\">Watch now<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/www.youtube.com\/watch?v=NKKuW3RHQ6g\n<\/div><\/figure>\n\n\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<\/div><div class=\"my-section section-light-gray\"><div class=\"my-container\">\n\n\n<div class=\"eds-animate edsanimate-sis-hidden\" data-eds-entry-animation=\"fadeInUp\" data-eds-entry-delay=\"0\" data-eds-entry-duration=\"0.7\" data-eds-entry-timing=\"linear\" data-eds-exit-animation=\"\" data-eds-exit-delay=\"\" data-eds-exit-duration=\"\" data-eds-exit-timing=\"\" data-eds-repeat-count=\"1\" data-eds-keep=\"yes\" data-eds-animate-on=\"scroll\" data-eds-scroll-offset=\"75\">\n\n\n<div class=\"wp-block-columns has-4-columns ipoc-four-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"font-size:21px\">Wydajno\u015b\u0107 agenta <\/p>\n\n\n\n<hr class=\"wp-block-separator seperator-red\"\/>\n\n\n\n<p style=\"font-size:18px\"> Specjalny interfejs dla agent\u00f3w u\u0142atwia im szybk\u0105 i \u0142atw\u0105 interakcj\u0119 z klientami niezale\u017cnie od wybranego kana\u0142u. Agenci u\u017cywaj\u0105 pulpitu agenta do zarz\u0105dzania przychodz\u0105cymi i wychodz\u0105cymi po\u0142\u0105czeniami g\u0142osowymi, a tak\u017ce poczt\u0105 e-mail, chatem, SMS-em i faksem.  <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"font-size:21px\">Skuteczno\u015b\u0107 prze\u0142o\u017conych<\/p>\n\n\n\n<hr class=\"wp-block-separator seperator-red\"\/>\n\n\n\n<p style=\"font-size:18px\"> Raporty historyczne i raporty real-time z dynamicznym filtrowaniem zapewniaj\u0105 \u0142atwe do odczytania informacje na temat kluczowych wska\u017anik\u00f3w wydajno\u015bci (KPI), podsumowa\u0144 kontakt\u00f3w i skonsolidowanych raport\u00f3w wielokana\u0142owych. Pomaga to skr\u00f3ci\u0107 czas analizowania danych i daje wi\u0119cej czasu trenerom, pomagaj\u0105c poprawi\u0107 zar\u00f3wno wydajno\u015b\u0107 agenta, jak i prze\u0142o\u017conego.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"font-size:21px\">Skalowalno\u015b\u0107\/architektura <\/p>\n\n\n\n<hr class=\"wp-block-separator seperator-red\"\/>\n\n\n\n<p style=\"font-size:18px\"> Avaya Contact Center Select mo\u017cna zaprojektowa\u0107 tak, aby zapewni\u0107 ci\u0105g\u0142o\u015b\u0107 biznesow\u0105 podczas nieprzewidzianych wydarze\u0144 i zak\u0142\u00f3ce\u0144.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"font-size:21px\">Satysfakcja klienta<\/p>\n\n\n\n<hr class=\"wp-block-separator seperator-red\"\/>\n\n\n\n<p style=\"font-size:18px\"> Zmniejszenie lub wyeliminowanie zb\u0119dnego prze\u0142\u0105czania klienta pomi\u0119dzy dzia\u0142ami poprawia znacz\u0105co jako\u015b\u0107 obs\u0142ugi klienta. Avaya Contact Center Select mo\u017ce kierowa\u0107 po\u0142\u0105czenia g\u0142osowe lub wiadomo\u015bci z innych kana\u0142\u00f3w do najbardziej odpowiedniego agenta na podstawie j\u0119zyka, wiedzy, historii i dost\u0119pno\u015bci, z alternatywnymi opcjami, je\u015bli pierwszy wyb\u00f3r b\u0119dzie zaj\u0119ty lub niedost\u0119pny.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div>\n\n\n\n<\/div><\/div><div class=\"my-section section-light-gray\" id=\"get-in-touch-with-us\"><div class=\"my-container\">\n\n\n\n<div class=\"eds-animate edsanimate-sis-hidden\" data-eds-entry-animation=\"bounceIn\" data-eds-entry-delay=\"0\" data-eds-entry-duration=\"1\" data-eds-entry-timing=\"linear\" data-eds-exit-animation=\"\" data-eds-exit-delay=\"\" data-eds-exit-duration=\"\" data-eds-exit-timing=\"\" data-eds-repeat-count=\"1\" data-eds-keep=\"yes\" data-eds-animate-on=\"scroll\" data-eds-scroll-offset=\"75\">\n\n\n\n<p style=\"font-size:28px\"><strong>Zapraszamy do kontaktu z nami<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/allvoice.pl\/pl\/get-in-touch\/\">Kontakt z doradc\u0105<\/a><\/p>\n\n\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>The perfect CC solution fit for midsize businesses Avaya Contact Center Select is a context-sensitive, multichannel contact solution that enables businesses to improve customer experiences; increase customer lifetime value and revenue; and anticipate, automate and accelerate customer interactions while improving agent efficiency to reduce cost. Fully integrated with the Avaya IP Office platform. ACCS allows [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/allvoice.pl\/pl\/wp-json\/wp\/v2\/pages\/351"}],"collection":[{"href":"https:\/\/allvoice.pl\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/allvoice.pl\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/allvoice.pl\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/allvoice.pl\/pl\/wp-json\/wp\/v2\/comments?post=351"}],"version-history":[{"count":40,"href":"https:\/\/allvoice.pl\/pl\/wp-json\/wp\/v2\/pages\/351\/revisions"}],"predecessor-version":[{"id":1428,"href":"https:\/\/allvoice.pl\/pl\/wp-json\/wp\/v2\/pages\/351\/revisions\/1428"}],"wp:attachment":[{"href":"https:\/\/allvoice.pl\/pl\/wp-json\/wp\/v2\/media?parent=351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}