Avaya – Complete Business Communication and Contact Center
Whether you’re managing an office, a call center, or a multi-branch operation – Avaya provides the communication technology that grows with your business. With AllVoice, you have a trusted local partner in Poland who can implement, integrate and support both modern and legacy Avaya systems. From IP Office and Aura to Infinity Platform – we’ve got you covered with spare parts, certified engineers, and 24/7 support.
Why do companies around the world choose Avaya?
Avaya has been setting the standard for enterprise communications for over 20 years. Trusted by 90% of Fortune 100 companies, it also delivers scalable and affordable solutions for growing businesses. It’s the only platform offering true flexibility – cloud, on-premise, or hybrid – with consistent reliability and rich functionality.
Kluczowe zalety:
- Enterprise-grade reliability – 99.999% SLA uptime
- Built-in support for AI, omnichannel and remote work
- Flexible architecture: from IP Office to Infinity Platform
- Seamless integrations with Teams, Zoom, Salesforce, and CRM tools
- Proven deployments in regulated and high-demand industries
Who is Avaya for?
For Small & Mid-sized Businesses
Straightforward setup, affordable pricing and features that grow with your company. All-in-one communications – voice, chat, video, mobile.
For Corporates & Institutions
Scalable, secure and integration-ready. Tailored UC and CC platforms that adapt to complex needs and hybrid operations.
For Demanding Industries
Whether you’re in hospitality, finance or manufacturing – Avaya meets high-volume, high-security and high-availability expectations.
Unified Communications (UC):
Avaya IP Office
A modular communication platform tailored for small and mid-sized businesses. Delivers telephony, video, messaging, and contact center features – all in one box and fully scalable.
Avaya Aura Private Cloud
A powerful UC solution for organizations needing full control and security. Ideal for enterprises with complex infrastructures, local data policies, and hybrid work models.
Contact Center (CC):
Avaya Infinity Platform
An AI-powered omnichannel solution for organizations that want to streamline their customer journey. Orchestrate calls, chats, bots and human agents from a single place.
Avaya Experience Platform
Flexible Contact Center as a Service (CCaaS) with scalable licensing, browser-based agents and native CRM integration.
Call Center Elite
A battle-tested on-premise CC solution for financial institutions and enterprises. Continuously updated and fully supported by AllVoice.
Hardware that works as hard as your business
We support Avaya solutions not only with software and integration – but with devices you can count on. From desk phones and touchscreen terminals to video systems and mobility hardware – all available via AllVoice Store.
Most popular devices:
- J-Series (J129–J189): business-class IP phones with customizable layouts
- Avaya Vantage: touchscreen smart desk terminal running Android
- B100 Series: conference phones with exceptional clarity
- Room Systems & OCC Hub: for hybrid meetings and team collaboration
- DECT & Spectralink handsets: mobility for hospitality, warehouses and healthcare
Connect Avaya to what you already use
Modern teams rely on multiple platforms – and Avaya connects with them seamlessly. Whether it’s internal communication, CRM, customer engagement, or hospitality systems, we make sure your tools work better together.
Key integrations:
- Microsoft Teams – unified call experience, shared contacts, presence sync
- Zoom Phone – full VoIP integration with number management
- CRM systems (Salesforce, Dynamics, Zoho) – click-to-call, logs, analytics
- Hospitality integrations – AEi, TigerTMS, Spectralink
- Contact Center add-ons – Verint, NICE, Google AI, chatbots
Avaya Support in Poland – Only with AllVoice
We’re the only technology partner in Poland offering comprehensive support for Avaya solutions – both the latest platforms and legacy systems no one else wants to touch.
What we offer:
- 24/7 helpdesk with direct access to certified Avaya engineers
- Proactive monitoring, patch management and documentation
- Legacy system audits – Aura, IP Office, CS1000, AES
- We take over environments from other integrators
- SLA response times: 2h (critical), 4h (urgent), 24h (standard)
- Dedicated technical account managers and onboarding
Got an Avaya that’s 3 years old?
Or 13?
We know how to support it, upgrade it – or migrate it painlessly.
How companies use Avaya every day
Hotels
Guests expect more than comfort — they want instant service. With Avaya IP Office at the core, paired with in-room AEi phones and mobile DECT devices for staff, housekeeping requests are handled faster, reception stays connected, and technical issues don’t wait until morning. Everything is synced to the hotel’s internal systems for seamless operations.
Finance
When security and compliance are non-negotiable, banks rely on Avaya Infinity and Aura to create contact center environments that support omnichannel communication with full auditability. Every customer call, email or chat is handled securely — with analytics and integrations that help meet GDPR and PCI-DSS requirements.
Produkcja
On the production floor, noise and speed are the norm. That’s why DECT handsets combined with Avaya IP Office allow supervisors to stay in touch, even across loud, large-scale facilities. With smart routing, paging, and robust mobility, teams can focus on output — not on communication delays.
Ready to talk?
Or prefer to explore first?
We’re here when you’re ready.
Whether you want to dive deep into your current setup or just understand what’s possible – let’s start from where you are.
Sometimes a 10-minute chat clears up more than a month of online research.
You don’t need to buy anything to ask a question.