{"id":6517,"date":"2026-05-29T11:29:18","date_gmt":"2026-05-29T09:29:18","guid":{"rendered":"https:\/\/allvoice.pl\/?page_id=6517"},"modified":"2026-07-03T13:55:50","modified_gmt":"2026-07-03T11:55:50","slug":"komunikacja-dla-logistyki-i-operatorow-pocztowych","status":"publish","type":"page","link":"https:\/\/allvoice.pl\/en\/komunikacja-dla-logistyki-i-operatorow-pocztowych\/","title":{"rendered":"Logistics and Postal Operators"},"content":{"rendered":"\n<div class=\"wp-block-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\" style=\"background-color:#514933\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1440\" class=\"wp-block-cover__image-background wp-image-6565\" alt=\"Mapa Europy noc\u0105 widziana z kosmosu, symbolizuj\u0105ca rozproszon\u0105 infrastruktur\u0119 komunikacyjn\u0105 dla operator\u00f3w logistycznych i pocztowych\" src=\"https:\/\/allvoice.pl\/wp-content\/uploads\/AdobeStock_370259238-scaled.jpeg\" data-object-fit=\"cover\" srcset=\"https:\/\/allvoice.pl\/wp-content\/uploads\/AdobeStock_370259238-scaled.jpeg 2560w, https:\/\/allvoice.pl\/wp-content\/uploads\/AdobeStock_370259238-300x169.jpeg 300w, https:\/\/allvoice.pl\/wp-content\/uploads\/AdobeStock_370259238-1024x576.jpeg 1024w, https:\/\/allvoice.pl\/wp-content\/uploads\/AdobeStock_370259238-768x432.jpeg 768w, https:\/\/allvoice.pl\/wp-content\/uploads\/AdobeStock_370259238-1536x864.jpeg 1536w, https:\/\/allvoice.pl\/wp-content\/uploads\/AdobeStock_370259238-2048x1152.jpeg 2048w, https:\/\/allvoice.pl\/wp-content\/uploads\/AdobeStock_370259238-18x10.jpeg 18w, https:\/\/allvoice.pl\/wp-content\/uploads\/AdobeStock_370259238-1568x882.jpeg 1568w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-left has-huge-font-size\"><strong>Communications built for operational environments.<\/strong><\/p>\n<\/div><\/div>\n\n\n<style>.kb-row-layout-id6517_e5fe66-e0 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id6517_e5fe66-e0 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id6517_e5fe66-e0 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1600px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id6517_e5fe66-e0 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id6517_e5fe66-e0 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id6517_e5fe66-e0 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id6517_e5fe66-e0 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column6517_1419be-91 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kadence-column6517_1419be-91 > .kt-inside-inner-col,.kadence-column6517_1419be-91 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column6517_1419be-91 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column6517_1419be-91 > .kt-inside-inner-col{flex-direction:column;}.kadence-column6517_1419be-91 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column6517_1419be-91 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column6517_1419be-91{position:relative;}@media all and (max-width: 1024px){.kadence-column6517_1419be-91 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column6517_1419be-91 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column6517_1419be-91\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading\">In logistics organisations, communication extends far beyond office teams. It connects branches, warehouses, logistics hubs, customer service centres and operational staff working across multiple locations and countries.<\/h2>\n\n\n\n<p>AllVoice helps modernise these environments without disrupting day-to-day operations. We take responsibility for existing infrastructure, simplify fragmented communication systems and support organisations in building a consistent communications model.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p class=\"has-background\" style=\"background-color:#ffbf00\"><strong>30,000 users<\/strong><br><strong>30 countries<\/strong><br><strong>300+ locations<\/strong><br><strong>8 years of partnership with UPS<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns6517_b18045-97{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns6517_b18045-97 .kt-button{font-weight:normal;font-style:normal;}.kt-btns6517_b18045-97 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns6517_b18045-97 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns6517_b18045-97 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns6517_b18045-97 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns6517_b18045-97 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns6517_b18045-97 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns6517_b18045-97 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns6517_b18045-97\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn6517_df39d2-61.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn6517_df39d2-61.kb-button{background:#ffbf00;box-shadow:0px 0px 60px 5px rgba(0, 0, 0, 0.2);}<\/style><a class=\"kb-button kt-button button kb-btn6517_df39d2-61 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-fill kt-btn-has-text-true kt-btn-has-svg-false wp-block-kadence-singlebtn\" href=\"#usecase\"><span class=\"kt-btn-inner-text\">Explore the UPS story<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id6517_8f50c8-ac > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id6517_8f50c8-ac > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id6517_8f50c8-ac > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1600px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id6517_8f50c8-ac > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id6517_8f50c8-ac > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id6517_8f50c8-ac > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id6517_8f50c8-ac alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column6517_9a71e3-4a > .kt-inside-inner-col,.kadence-column6517_9a71e3-4a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column6517_9a71e3-4a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column6517_9a71e3-4a > .kt-inside-inner-col{flex-direction:column;}.kadence-column6517_9a71e3-4a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column6517_9a71e3-4a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column6517_9a71e3-4a{position:relative;}@media all and (max-width: 1024px){.kadence-column6517_9a71e3-4a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column6517_9a71e3-4a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column6517_9a71e3-4a\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\"><strong>When communications grow together with the organisation<\/strong><\/h2>\n\n\n\n<p>In large logistics organisations, communication environments evolve over many years. New locations, acquisitions, local regulations and different technology providers often create a landscape made up of multiple systems, contracts and support models.<\/p>\n\n\n\n<p>As long as everything works, these complexities often remain hidden. The challenge appears when the organisation wants to modernise, standardise or manage communications across multiple countries and locations.<\/p>\n\n\n\n<p>This was exactly the situation we encountered when starting our cooperation with UPS.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Distributed systems<\/strong><\/p>\n\n\n\n<p>Legacy PBX platforms, local configurations and communication technologies developed independently over many years.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Multiple service providers<\/strong><\/p>\n\n\n\n<p>Different support contracts, varying service standards and the complexity of coordinating activities across multiple countries.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Operations that cannot stop<\/strong><\/p>\n\n\n\n<p>Modernisation projects must be delivered without disrupting logistics operations, customer service or business continuity.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id6517_9e04ce-6f > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id6517_9e04ce-6f > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id6517_9e04ce-6f > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1600px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id6517_9e04ce-6f > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id6517_9e04ce-6f > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id6517_9e04ce-6f > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id6517_9e04ce-6f alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column6517_34ac26-9a > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kadence-column6517_34ac26-9a > .kt-inside-inner-col,.kadence-column6517_34ac26-9a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column6517_34ac26-9a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column6517_34ac26-9a > .kt-inside-inner-col{flex-direction:column;}.kadence-column6517_34ac26-9a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column6517_34ac26-9a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column6517_34ac26-9a{position:relative;}@media all and (max-width: 1024px){.kadence-column6517_34ac26-9a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column6517_34ac26-9a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column6517_34ac26-9a\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\" id=\"usecase\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\"><strong>From local deployments to communications responsibility across 30 countries<\/strong><\/h3>\n\n\n\n<p>AllVoice\u2019s relationship with UPS did not start with a single large-scale project.<\/p>\n\n\n\n<p>As an Avaya partner, we initially supported individual UPS locations across different European countries. Over time, our role expanded, leading to participation in an international tender in 2018 for the maintenance and development of the telecommunications environment across the region.<\/p>\n\n\n\n<p>The process included significantly larger multinational organisations. AllVoice was selected thanks to its technical expertise, operational flexibility, deep Avaya experience and a delivery model focused on predictable operational costs.<\/p>\n\n\n\n<p>Today, the partnership has continued for more than eight years.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-kb-palette-6-background-color has-background\"><strong>Environment scale<\/strong><br><strong>30,000 users<\/strong><br>Office employees, operational teams and contact centre agents.<\/p>\n\n\n\n<p class=\"has-kb-palette-6-background-color has-background\"><strong>30 countries<\/strong><br>A communications environment spanning Europe and selected international locations.<\/p>\n\n\n\n<p class=\"has-kb-palette-6-background-color has-background\"><strong>300+ locations<\/strong><br>Branches, logistics hubs, offices and operational facilities.<\/p>\n\n\n\n<p class=\"has-kb-palette-6-background-color has-background\"><strong>8 years of partnership<\/strong><br>Continuous maintenance, development and modernisation.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The starting point<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image alignwide size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"391\" src=\"https:\/\/allvoice.pl\/wp-content\/uploads\/Artboard-1@0.5x-1024x391.png\" alt=\"\" class=\"wp-image-6671\" srcset=\"https:\/\/allvoice.pl\/wp-content\/uploads\/Artboard-1@0.5x-1024x391.png 1024w, https:\/\/allvoice.pl\/wp-content\/uploads\/Artboard-1@0.5x-300x115.png 300w, https:\/\/allvoice.pl\/wp-content\/uploads\/Artboard-1@0.5x-768x294.png 768w, https:\/\/allvoice.pl\/wp-content\/uploads\/Artboard-1@0.5x-1536x587.png 1536w, https:\/\/allvoice.pl\/wp-content\/uploads\/Artboard-1@0.5x-18x7.png 18w, https:\/\/allvoice.pl\/wp-content\/uploads\/Artboard-1@0.5x-1568x599.png 1568w, https:\/\/allvoice.pl\/wp-content\/uploads\/Artboard-1@0.5x.png 1742w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Before the standardisation programme began, the environment consisted of multiple legacy platforms and vendors, including Avaya, Nortel, Siemens and other locally deployed systems.<\/p>\n\n\n\n<p>Each country had its own support processes, service providers and operational standards. Managing such a fragmented environment required coordination across multiple partners and made standardisation difficult.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id6517_52e2d2-7a > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id6517_52e2d2-7a > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id6517_52e2d2-7a > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1600px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id6517_52e2d2-7a{background-image:linear-gradient(135deg,rgba(255,191,0,0.1) 0%,rgb(255,255,255) 100%);}.kb-row-layout-id6517_52e2d2-7a > .kt-row-layout-overlay{opacity:0.10;}@media all and (max-width: 1024px){.kb-row-layout-id6517_52e2d2-7a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id6517_52e2d2-7a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id6517_52e2d2-7a alignnone has-kb-palette-8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column6517_260829-19 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kadence-column6517_260829-19 > .kt-inside-inner-col,.kadence-column6517_260829-19 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column6517_260829-19 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column6517_260829-19 > .kt-inside-inner-col{flex-direction:column;}.kadence-column6517_260829-19 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column6517_260829-19 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column6517_260829-19{position:relative;}@media all and (max-width: 1024px){.kadence-column6517_260829-19 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column6517_260829-19 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column6517_260829-19\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\"><strong>Modernisation without disrupting operations<\/strong><\/h2>\n\n\n\n<p>In logistics environments, modernisation projects are rarely completed in a single step. Each location has its own history, business requirements, local providers and infrastructure constraints.<\/p>\n\n\n\n<p>For UPS, the transformation was delivered in phases. Locations migrated according to locally agreed schedules while operational continuity remained a priority throughout the programme.<\/p>\n\n\n\n<p>The initiative that started in 2018 continues today. New locations are being integrated, systems are upgraded and the communications environment continues to evolve alongside the organisation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How the process worked<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>1<\/td><td><strong>Taking responsibility for the existing environment<\/strong><br>Supporting and maintaining multiple communication platforms until migration was completed.<\/td><\/tr><tr><td>2<\/td><td><strong>Establishing a common standard<\/strong><br>Gradual consolidation of technologies and operational processes across countries.<\/td><\/tr><tr><td>3<\/td><td><strong>Site-by-site migration<\/strong><br>Changes delivered during planned maintenance windows without disrupting daily operations.<\/td><\/tr><tr><td>4<\/td><td><strong>Continuous development<\/strong><br>New locations, software upgrades and further standardisation initiatives.<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id6517_fdffd8-5a > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id6517_fdffd8-5a > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id6517_fdffd8-5a > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1600px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id6517_fdffd8-5a > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id6517_fdffd8-5a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id6517_fdffd8-5a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id6517_fdffd8-5a alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column6517_0a7117-2b > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kadence-column6517_0a7117-2b > .kt-inside-inner-col,.kadence-column6517_0a7117-2b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column6517_0a7117-2b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column6517_0a7117-2b > .kt-inside-inner-col{flex-direction:column;}.kadence-column6517_0a7117-2b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column6517_0a7117-2b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column6517_0a7117-2b{position:relative;}@media all and (max-width: 1024px){.kadence-column6517_0a7117-2b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column6517_0a7117-2b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column6517_0a7117-2b\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\"><strong>One partner. One support model. Hundreds of locations.<\/strong><\/h2>\n\n\n\n<p>In distributed organisations, the greatest challenge is often not the technology itself. Complexity appears when different providers, local teams and independent processes are responsible for different parts of the environment.<\/p>\n\n\n\n<p>Within the UPS programme, AllVoice acts as a central coordination point for a communications environment spanning dozens of countries and hundreds of locations.<\/p>\n\n\n\n<p>This allows the organisation to work with a consistent support model instead of managing multiple providers and separate country-level processes.<\/p>\n\n\n\n<p><strong>What did UPS gain?<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\"><strong>Single point of contact<\/strong><\/h4>\n\n\n\n<p>One team responsible for support, maintenance and development.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\"><strong>Shared standards<\/strong><\/h4>\n\n\n\n<p>A consistent approach to configuration, governance and communications management.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\"><strong>Flexible SLA models<\/strong><\/h4>\n\n\n\n<p>Support levels tailored to the role and criticality of each location.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\"><strong>Predictable operating costs<\/strong><\/h4>\n\n\n\n<p>Reduced reliance on ad-hoc local engagements and fragmented service contracts.<\/p>\n<\/div>\n<\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-kb-palette-5-background-color has-text-color has-background has-link-color wp-elements-4a39ef9d465bba368bb96aef2d8c641b\" style=\"color:#ffbf00\">Support is adapted to the role of each location. Some facilities require 24\/7 coverage, while others operate under standard business-hour support models.<\/p>\n<\/blockquote>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id6517_914296-5a > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id6517_914296-5a > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id6517_914296-5a > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1600px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id6517_914296-5a > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id6517_914296-5a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id6517_914296-5a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id6517_914296-5a alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column6517_f9613f-7f > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kadence-column6517_f9613f-7f > .kt-inside-inner-col,.kadence-column6517_f9613f-7f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column6517_f9613f-7f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column6517_f9613f-7f > .kt-inside-inner-col{flex-direction:column;}.kadence-column6517_f9613f-7f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column6517_f9613f-7f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column6517_f9613f-7f{position:relative;}@media all and (max-width: 1024px){.kadence-column6517_f9613f-7f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column6517_f9613f-7f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column6517_f9613f-7f\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\"><strong>Communications that evolve with the organisation<\/strong><\/h2>\n\n\n\n<p>For many projects, deployment marks the end of the engagement.<\/p>\n\n\n\n<p>For UPS, it was only the beginning of the next phase.<\/p>\n\n\n\n<p>Since the programme started, the communications environment has been continuously expanded, upgraded and adapted to changing business requirements. New locations have been added, facilities consolidated and systems modernised.<\/p>\n\n\n\n<p>More than eight years later, the programme continues to evolve.<\/p>\n\n\n\n<p><strong>The environment keeps moving<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\"><strong>New locations<\/strong><\/h4>\n\n\n\n<p>Branches and operational centres are continuously integrated into the communications framework.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\"><strong>Upgrades and development<\/strong><\/h4>\n\n\n\n<p>Systems evolve alongside business requirements and technology changes.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\"><strong>Integrations<\/strong><\/h4>\n\n\n\n<p>Communications remain connected to broader operational and business processes.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\"><strong>Readiness for future change<\/strong><\/h4>\n\n\n\n<p>Cloud migration, hybrid environments and Microsoft Teams initiatives can be introduced without rebuilding the entire platform.<\/p>\n<\/div>\n<\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-kb-palette-5-background-color has-text-color has-background has-link-color wp-elements-7212b0b8708c14f6f0d4fc16e0f9b0ed\" style=\"color:#ffbf00\">For organisations of this scale, the real value is not a single deployment. It is the ability to keep evolving the environment for years without starting over.<\/p>\n<\/blockquote>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id6517_2486cb-97 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id6517_2486cb-97 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id6517_2486cb-97 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1600px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id6517_2486cb-97 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id6517_2486cb-97 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id6517_2486cb-97 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id6517_2486cb-97 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column6517_c28ea3-f3 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kadence-column6517_c28ea3-f3 > .kt-inside-inner-col,.kadence-column6517_c28ea3-f3 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column6517_c28ea3-f3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column6517_c28ea3-f3 > .kt-inside-inner-col{flex-direction:column;}.kadence-column6517_c28ea3-f3 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column6517_c28ea3-f3 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column6517_c28ea3-f3{position:relative;}@media all and (max-width: 1024px){.kadence-column6517_c28ea3-f3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column6517_c28ea3-f3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column6517_c28ea3-f3\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\"><strong>Why AllVoice<\/strong><\/h2>\n\n\n\n<p>For more than eight years, AllVoice has supported UPS not only through maintenance activities, but also through ongoing development, standardisation and modernisation of the communications environment.<\/p>\n\n\n\n<p>The programme spans dozens of countries, hundreds of locations and multiple time zones. It requires coordination of local partners, collaboration with technology vendors and continuous support for communication systems used across logistics operations and customer service teams.<\/p>\n\n\n\n<p>Today, we apply this experience to organisations looking to simplify communications management, reduce operational complexity and build a foundation for future digital transformation initiatives.<\/p>\n\n\n\n<p><strong>Areas of expertise<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>IP Telephony and Unified Communications<\/strong><br>Design, deployment and support of enterprise communication environments.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Contact Centre Solutions<\/strong><br>Platforms supporting customer service and operational teams.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Legacy Modernisation<\/strong><br>Structured migration programmes delivered without disrupting daily operations.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Maintenance and Continuous Development<\/strong><br>Technical support, change management and long-term communications strategy.<\/p>\n<\/div>\n<\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-color has-link-color wp-elements-500157708128b8e7c32347c771bd0576 is-layout-flow wp-block-quote-is-layout-flow\" style=\"color:#ffbf00\">\n<p class=\"has-kb-palette-5-background-color has-text-color has-background has-link-color wp-elements-cd9488906543d4e7e353cea9644929e1\" style=\"color:#ffbf00\">Experience gained through projects spanning dozens of countries, hundreds of locations and thousands of users allows us to view communications as an operational platform rather than a standalone technology project.<\/p>\n<\/blockquote>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id6517_7a7411-6b > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id6517_7a7411-6b > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id6517_7a7411-6b > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1600px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id6517_7a7411-6b > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id6517_7a7411-6b > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id6517_7a7411-6b > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id6517_7a7411-6b alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column6517_a282e5-66 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kadence-column6517_a282e5-66 > .kt-inside-inner-col,.kadence-column6517_a282e5-66 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column6517_a282e5-66 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column6517_a282e5-66 > .kt-inside-inner-col{flex-direction:column;}.kadence-column6517_a282e5-66 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column6517_a282e5-66 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column6517_a282e5-66{position:relative;}@media all and (max-width: 1024px){.kadence-column6517_a282e5-66 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column6517_a282e5-66 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column6517_a282e5-66\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\"><strong>Communications for distributed operational environments<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p>If your organisation is planning to modernise telephony, contact centre operations or communications across multiple locations, let\u2019s start a conversation.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"pipedriveWebForms\" data-pd-webforms=\"https:\/\/webforms.pipedrive.com\/f\/c5fWeBiPdLwc0mN63QqptXa8k6WTNl7vKFN3RcjOCHZPJpQ3sfGlE5pIKEQfv5ASeD\"><script src=\"https:\/\/webforms.pipedrive.com\/f\/loader\"><\/script><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>In logistics organisations, communication extends far beyond office teams. It connects branches, warehouses, logistics hubs, customer service centres and operational staff working across multiple locations and countries. AllVoice helps modernise these environments without disrupting day-to-day operations. We take responsibility for existing infrastructure, simplify fragmented communication systems and support organisations in building a consistent communications model. 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