{"id":4449,"date":"2025-04-08T15:20:26","date_gmt":"2025-04-08T13:20:26","guid":{"rendered":"https:\/\/allvoice.pl\/?page_id=4449"},"modified":"2025-07-17T14:45:22","modified_gmt":"2025-07-17T12:45:22","slug":"finanse-bankowosc","status":"publish","type":"page","link":"https:\/\/allvoice.pl\/en\/finanse-bankowosc\/","title":{"rendered":"Financial Services and Banking"},"content":{"rendered":"\n
<\/span>\"\"
\n

Communication and Contact Center solutions for the financial sector<\/h1>\n<\/div><\/div>\n\n\n\n

\n\n\n\n

For banks, insurance companies, lending institutions, and fintechs<\/h2>\n\n\n\n

Stable communication. Regulation-compliant customer service. Audit-ready.<\/p>\n\n\n\n

AllVoice supports the financial sector in implementing modern, secure, and regulation-compliant Unified Communications (UC) and Contact Center (CC) systems \u2013 with a clear division into on-premise, hybrid, and cloud-based models.<\/p>\n\n\n\n
<\/div>


\n\n\n\n

Who benefits from our solutions<\/h3>\n\n\n\n
\n
\n
\"Zoom<\/figure><\/div><\/div>\n\n\n\n
\n
    \n
  • Commercial and corporate banks<\/li>\n\n\n\n
  • Insurance companies, leasing firms<\/li>\n\n\n\n
  • Lending institutions, brokerage houses, fintechs<\/li>\n\n\n\n
  • IT, operations, compliance, and security teams<\/li>\n\n\n\n
  • Technology decision-makers: CTOs, CIOs, operations and contact center manager<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n
    <\/div><\/div>\n

    \n\n\n\n

    Unified Communications vs. Contact Center \u2013 key differences<\/h3>\n\n\n\n

    UC \u2013 Unified Communications<\/h3>\n\n\n\n

    Systems for internal communication, teamwork, and meeting organization. Includes office telephony, video conferencing, messaging, and integration with Microsoft Teams or Zoom.<\/p>\n\n\n\n

    Solutions:<\/strong><\/p>\n\n\n\n

      \n
    • Microsoft Teams Phone<\/strong> \u2013 VoIP service integrated with Microsoft 365, enabling voice calls directly within Teams. Ideal for companies using Microsoft cloud and hybrid work models.<\/li>\n\n\n\n
    • Zoom<\/strong> \u2013 modern cloud-native VoIP telephony with integration to Zoom Meetings, smart routing, call recording, and monitoring features.<\/li>\n\n\n\n
    • Mitel MiVoice<\/strong> \u2013 advanced UC platform for on-premise and hybrid deployments, used in environments with high IT control and security requirements.<\/li>\n\n\n\n
    • Avaya IP Office<\/strong> \u2013 flexible communication system for SMEs and branch offices of large institutions, supporting telephony, video calls, and integrated team collaboration.<\/li>\n<\/ul>\n\n\n\n

      CC \u2013 Contact Center<\/h3>\n\n\n\n

      Systems for multichannel customer service (phone, chat, video, social media). Enables advanced traffic management, voicebots, IVR, and call recording and analysis.<\/p>\n\n\n\n

      Solutions:<\/strong><\/p>\n\n\n\n

        \n
      • Zoom Contact Center<\/strong> \u2013 CCaaS platform supporting customer interactions via phone, chat,,email, and video. Offers advanced routing, voicebots, interaction analysis, and CRM integration.<\/li>\n\n\n\n
      • Avaya Experience Platform<\/strong> \u2013 advanced contact center environment deployable on-prem or in the cloud. Ensures compliance, call recording, omnichannel, and high availability.<\/li>\n\n\n\n
      • Conpeek<\/strong> \u2013 flexible contact center platform developed in Poland. Offers full configuration of customer service processes, GDPR and MiFID II compliance, and integration with banking and helpdesk systems.<\/li>\n<\/ul>\n\n\n\n

        Choosing technology \u2013 aligning with organizational model<\/h3>\n\n\n\n