{"id":351,"date":"2019-09-14T15:27:54","date_gmt":"2019-09-14T13:27:54","guid":{"rendered":"http:\/\/localhost\/benkie\/allvoice.pl\/?page_id=351"},"modified":"2020-01-15T09:44:21","modified_gmt":"2020-01-15T08:44:21","slug":"accs","status":"publish","type":"page","link":"https:\/\/allvoice.pl\/en\/accs\/","title":{"rendered":"ACCS"},"content":{"rendered":"\n<div class=\"wp-block-cover aligncenter has-background-dim-40 has-background-dim\" style=\"background-image:url(https:\/\/allvoice.pl\/wp-content\/uploads\/avaya_photo2.jpg);background-color:#008dc3;background-position:2.4752475247524752% 46.15384615384615%\"><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading\" style=\"text-align:left\">Avaya <br>ACCS<\/h1>\n<\/div><\/div>\n\n\n\n<div class=\"my-container my-section\">\n\n\n\n<div class=\"wp-block-columns alignwide has-2-columns bigger-space is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"color:#ff0101;font-size:21px\" class=\"has-text-color\"> The perfect CC solution fit for midsize businesses<\/p>\n\n\n\n<p style=\"font-size:18px\"> <strong>Avaya Contact Center Select<\/strong> is a context-sensitive, multichannel contact solution that enables businesses to improve customer experiences; increase customer lifetime value and revenue; and anticipate, automate and accelerate customer interactions while improving agent efficiency to reduce cost. Fully integrated with the Avaya IP Office platform.<\/p>\n\n\n\n<p style=\"font-size:18px\"> <strong>ACCS <\/strong>allows users to automatically dial out to customers, combines historic and real-time contextual customer information to help improve the quality of interactions, optimizes agent utilization and productivity, and enhances supervisor performance to deliver superior customer experience and drive sustainable business growth.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"eds-animate edsanimate-sis-hidden \" data-eds-entry-animation=\"bounceIn\" data-eds-entry-delay=\"0\" data-eds-entry-duration=\"1\" data-eds-entry-timing=\"linear\" data-eds-exit-animation=\"\" data-eds-exit-delay=\"\" data-eds-exit-duration=\"\" data-eds-exit-timing=\"\" data-eds-repeat-count=\"1\" data-eds-keep=\"yes\" data-eds-animate-on=\"scroll\" data-eds-scroll-offset=\"75\">\n\n\n\n<p style=\"color:#008dc3;font-size:26px;text-align:center\" class=\"has-text-color\">Watch now<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/www.youtube.com\/watch?v=NKKuW3RHQ6g\n<\/div><\/figure>\n\n\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<\/div><div class=\"my-section section-light-gray\"><div class=\"my-container\">\n\n\n<div class=\"eds-animate edsanimate-sis-hidden \" data-eds-entry-animation=\"fadeInUp\" data-eds-entry-delay=\"0\" data-eds-entry-duration=\"0.7\" data-eds-entry-timing=\"linear\" data-eds-exit-animation=\"\" data-eds-exit-delay=\"\" data-eds-exit-duration=\"\" data-eds-exit-timing=\"\" data-eds-repeat-count=\"1\" data-eds-keep=\"yes\" data-eds-animate-on=\"scroll\" data-eds-scroll-offset=\"75\">\n\n\n<div class=\"wp-block-columns has-4-columns ipoc-four-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"font-size:21px\">Agent Efficiency <\/p>\n\n\n\n<hr class=\"wp-block-separator seperator-red\"\/>\n\n\n\n<p style=\"font-size:18px\"> The Agent Desktop interface makes it quick and&nbsp;easy for agents to interact with customers regardless of the channel. Agents use the Agent Desktop to manage inbound and outbound voice interactions, as well as email, web chat, SMS, and fax.  <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"font-size:21px\">Supervisor Effectiveness<\/p>\n\n\n\n<hr class=\"wp-block-separator seperator-red\"\/>\n\n\n\n<p style=\"font-size:18px\"> Historical and real-time displays with dynamic filtering provide easy-to-read information on Key Performance Indicators (KPIs), contact summaries and consolidated multichannel reports. This helps reduce the time spent analyzing data and allows more time for coaching agents, helping improve both agent and supervisor productivity.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"font-size:21px\">Scalability &amp; Architecture <\/p>\n\n\n\n<hr class=\"wp-block-separator seperator-red\"\/>\n\n\n\n<p style=\"font-size:18px\"> Avaya Contact Center Select can be architected to help ensure business continuity during unforeseen disruptions.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"font-size:21px\">Customer Satisfaction<\/p>\n\n\n\n<hr class=\"wp-block-separator seperator-red\"\/>\n\n\n\n<p style=\"font-size:18px\"> Reducing or eliminating transfers improves the customer experience. Avaya Contact Center Select can route voice calls, and multichannel transactions to the most appropriate resource based on language, knowledge, past history and availability, with alternative options should the first choice be busy or unavailable.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div>\n\n\n\n<\/div><\/div><div class=\"my-section section-light-gray\" id=\"get-in-touch-with-us\"><div class=\"my-container\">\n\n\n\n<div class=\"eds-animate edsanimate-sis-hidden \" data-eds-entry-animation=\"bounceIn\" data-eds-entry-delay=\"0\" data-eds-entry-duration=\"1\" data-eds-entry-timing=\"linear\" data-eds-exit-animation=\"\" data-eds-exit-delay=\"\" data-eds-exit-duration=\"\" data-eds-exit-timing=\"\" data-eds-repeat-count=\"1\" data-eds-keep=\"yes\" data-eds-animate-on=\"scroll\" data-eds-scroll-offset=\"75\">\n\n\n\n<p style=\"font-size:28px\"><strong>You are more than welcome to contact us<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/allvoice.pl\/pl\/get-in-touch\/\">Get in Touch<\/a><\/p>\n\n\n\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The perfect CC solution fit for midsize businesses Avaya Contact Center Select is a context-sensitive, multichannel contact solution that enables businesses to improve customer experiences; increase customer lifetime value and revenue; and anticipate, automate and accelerate customer interactions while improving agent efficiency to reduce cost. Fully integrated with the Avaya IP Office platform. ACCS allows [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/allvoice.pl\/en\/wp-json\/wp\/v2\/pages\/351"}],"collection":[{"href":"https:\/\/allvoice.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/allvoice.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/allvoice.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/allvoice.pl\/en\/wp-json\/wp\/v2\/comments?post=351"}],"version-history":[{"count":40,"href":"https:\/\/allvoice.pl\/en\/wp-json\/wp\/v2\/pages\/351\/revisions"}],"predecessor-version":[{"id":1428,"href":"https:\/\/allvoice.pl\/en\/wp-json\/wp\/v2\/pages\/351\/revisions\/1428"}],"wp:attachment":[{"href":"https:\/\/allvoice.pl\/en\/wp-json\/wp\/v2\/media?parent=351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}